HeroEngine is a collaborative 3D game development platform designed for building and operating online games. It combines world-building, scripting, animation, asset management, networking, and server-side development tools in a shared environment where multiple developers can work together in real time. HeroEngine has been used for large-scale online game development and continues to support both client software and connected hosted development services.

Apex HEL is the HeroEngine-based development environment that bridges existing HeroEngine technology with the evolving Apex Engine platform. It provides developers with a familiar collaborative workflow for building and maintaining online 3D worlds while introducing newer tooling, infrastructure, and services from the Apex Engine ecosystem. Apex HEL is intended to support current HeroEngine users as well as teams preparing to transition into newer Apex Engine workflows.

Apex Engine is a cutting-edge, real-time collaborative game engine designed to revolutionize 3D interactive application development. It offers powerful tools for industries like gaming, AR/VR, simulation, architecture, and training.

Yes. HeroEngine remains available and supported for existing users and ongoing projects. TGS Tech continues to maintain HeroEngine-related software, services, and hosted infrastructure while expanding the platform through Apex HEL and the broader Apex Engine ecosystem. Availability may vary by product, service, or account type as the platform continues to evolve.

Apex Engine is currently in development. While Apex Engine Cloud is not yet available, Apex HEL early alpha has begun. For details on our progress and upcoming milestones, visit our Roadmap page. This outlines each phase of development, including key updates like feature expansions.

Yes. If you have a standalone HeroEngine license, you can choose to remain on HeroEngine rather than move to Apex Engine. To do so, you would request a code stop, which freezes your HeroEngine environment at the version you want to keep using rather than continuing through future platform upgrades.

For HeroEngine environments hosted through TGS Tech, continued availability will depend on the number of active hosted users and the infrastructure required to support them. We expect to continue supporting HeroEngine where practical, while giving developers the choice of whether and when to move to Apex HEL or Apex Engine.

Apex Engine design began in March 2023, with prototype development initiated in July 2023. We've covered all aspects, from partnerships to funding, R&D on emerging tech, and platform creation—encompassing servers, networking, coding, rendering, and AI. This holistic approach ensures thorough development.

Apex Engine Cloud is currently in development, but you can sign up for our newsletter for information about our upcoming pilot programs for both Apex Engine Lite and Apex Engine Cloud to gain early access as features are rolled out.

You can sign up for the Mailing List during registration or through the subscription form on our website. This ensures you receive the latest updates, tutorials, and invitations to early access programs. You can opt out anytime.

Yes. Existing HeroEngine HGM models are intended to continue working as HeroEngine evolves toward Apex HEL and Apex Engine. Because the rendering system is being significantly upgraded, some models may benefit from additional material, texture, or visual adjustments to take full advantage of the newer rendering capabilities.

Yes, Apex Engine supports common file formats like OBJ and FBX, and converts them into our proprietary Apex3D format for optimal performance and compatibility.

Apex Engine Lite is fully operational offline as it is a client side application, allowing you to develop your projects without an internet connection. Apex Engine is a cloud-based platform and does require online connectivity to work and a small client install.

While some coding knowledge is helpful, Apex Engine includes visual scripting tools, AI Code Assist and intuitive interfaces, making it accessible for both beginners and experienced developers.

Yes, Apex Engine is ideal for developing a wide variety of video games, from single-player adventures to large-scale multiplayer online games. The real-time collaboration and robust tools make it perfect for creating immersive worlds, realistic physics, and engaging gameplay.

Apex Engine can be used to develop educational tools and simulations that offer interactive, hands-on learning experiences. Examples include virtual laboratories, historical reconstructions, and STEM-focused learning environments, providing an engaging way for students to explore and understand complex topics.

Absolutely. Apex Engine’s real-time collaboration and physics simulation tools make it ideal for creating training programs and simulations for industries such as healthcare, aviation, and defense. Realistic environments and scenarios can be crafted for safe, controlled training experiences.

Yes, Apex Engine is perfect for building architectural visualizations and virtual walkthroughs. Its ability to handle realistic lighting, detailed textures, and collaborative design tools make it easy to bring architectural concepts to life.

Apex Engine allows designers to create detailed, interactive 3D representations of interior spaces. Clients can explore these virtual spaces in real-time, making changes to layouts, materials, and furnishings collaboratively.

Yes, Apex Engine supports the creation of digital twins—virtual replicas of physical assets or systems. This is valuable for industries such as smart cities, manufacturing, and energy, enabling real-time monitoring, analysis, and optimization.

Apex Engine is a strong choice for creating metaverse applications, including virtual worlds, social hubs, and immersive environments. Its real-time collaboration tools and scalability make it easy to build interconnected, dynamic digital spaces.

Yes, Apex Engine is well-suited for social and casual games, offering tools to create lightweight, engaging experiences. Developers can easily incorporate multiplayer features, social connectivity, and gamified elements to drive user interaction.

Apex Engine’s versatility extends to industries such as healthcare (for medical simulations), retail (for interactive showrooms), and entertainment (for virtual events and experiences). The platform’s robust features and real-time collaboration make it a valuable tool across various sectors.

Use the in-app bug reporting tool or submit a ticket via our support portal on the website for prompt assistance.

Tutorials, user guides, and API documentation are available in the Knowledge Hub section of the website. AI Assist will also be available for help, tutorials and other support inside the platform.

We offer multiple support channels, including email support, live chat, and a dedicated community Discord for peer assistance.

Click "Forgot Password" on the login page or panel and follow the steps to reset your password securely.

Updates will be downloaded from the server and applied directly through the application's update manager.

If version control is enabled, you can restore a previous version of your project. Automatic backups are done on a monthly basis free of charge. You can contact support for advanced recovery options.

Restart the Apex Client application and check for updates. If the issue persists, submit a crash report via the support tool.

Join our Discord server and social media groups to connect with other developers and share insights.

Yes, we encourage user suggestions through our feedback portal, helping us shape the future of Apex Engine. This is the core reasion and advantage to our Pilot and Early Access programmes.

Our support team strives to respond to all emails, tickets and Discord questions within 24-48 hours for standard inquiries and faster for urgent issues.